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Terms of Service

The rules of the trade counter deal

These terms set the running agreement between you and J POWER TRADING LIMITED whenever you buy power tools, order spare parts, book a repair or hire site equipment through the JPOWER Trade Counter. The site itself was built by JPowerTrade, a developer name that appears in the credits but does not sit on the commercial side of the deal described below.

Last reviewed: 7 September 2026

Contents of these terms

  1. 1Acceptance of these terms
  2. 2The company you deal with
  3. 3What the counter sells and supplies
  4. 4Orders and quotations
  5. 5Prices and the quoted rate
  6. 6Acceptance and when a deal binds
  7. 7Payment and settlement
  8. 8Invoices and trade credit
  9. 9Delivery of goods
  10. 10Risk and title passing
  11. 11Warranty on new goods
  12. 12Faulty items and refunds
  13. 13Returns and restocking
  14. 14Repairs and the bench service
  15. 15Spare parts supply rules
  16. 16Site equipment rentals
  17. 17Dealer programme terms
  18. 18Trade accounts and buyers
  19. 19Labels, brands and marks
  20. 20Using this website fairly
  21. 21Content and accuracy
  22. 22How far the liability goes
  23. 23Indemnity responsibilities
  24. 24Cancellation and withdrawals
  25. 25Unavoidable circumstances
  26. 26Changing these terms
  27. 27Ending a relationship
  28. 28Governing law, disputes and contact

1. Acceptance of these terms

When you place an order, open a trade account, book a repair or hire equipment from the JPOWER Trade Counter, you agree to be bound by these terms of service. They cover the everyday deal between you and the counter, and reading them matters because every quotation, delivery note and repair ticket issued by the counter refers back to this page as the common rule.

If any part of these terms is not to your liking before a deal starts, tell the desk before you order. The counter would rather answer a question than untangle a misunderstanding after the invoice has gone out. Continuing to use the services or to place orders confirms that you hold these terms in mind and accept them as the basis of the working relationship.

2. The company you are dealing with

The supplier on every order and the party to these terms is J POWER TRADING LIMITED, whose trading address is Rm 714 7/F BLK B HONG KONG INDL CTR, 489-491 CASTLE PEAK RD, Lai Chi Kok, Hong Kong (HK). The counter trades as JPOWER Trade Counter, and that trading name refers to the same single company for legal purposes.

Nothing in these terms makes you a partner, an employee or an agent of the company. The relationship is that of a supplier and a buyer, or of a service provider and a client, and each side keeps its own responsibilities and its own claims. Where the text refers to you it means the person or company placing the order, and where it refers to a dealer it means a wholesale customer who resells the goods rather than using them on site.

3. What the counter sells and supplies

The counter provides a set of standing services built around the professional site trade. These services are described on the services page of this site, and they include the supply of cordless and mains power tools, the management of dealer stocking programmes, the supply of spare parts, the coordination of tool repairs, the preparation of bulk tender quotations and the short term hire of site equipment.

A single order may cross several of these services, and when it does each part follows the most specific rule that applies to it. A repair that arrives with a rented machine, for example, is handled under both the repair rule and the rental rule, and whichever is stricter on a given point wins for that point.

4. Orders and quotations

An order can be raised in person at the counter, by telephone, by email or through the contact form on this site. Whatever the channel, an order is not a deal until the counter confirms it in writing, normally by issuing a quotation, an order sheet or an acceptance note that carries the reference of the request.

A quotation made by the counter is an invitation to buy on the terms written on it, and it is valid for the period stated on the face of the document. If no period is stated, the quotation stands for the standard counter window shown on the public pages. The counter may turn away an order, at its own judgment, where it cannot meet the delivery or where a requested line is no longer available.

5. Prices and the quoted rate

Prices shown on the counter, in a quotation or in an approved dealer schedule are stated in the currency of the invoice and are subject to the tax, duty and surcharge rules that apply at the time of supply. A quoted rate holds for the validity period of the quotation, which protects a contractor who must price onward work against a sudden move in the market.

Where a price on the public pages is a trade price, that price normally requires a recognised trade customer position. The counter may print a separate retail figure for occasional walk in buyers. Before any order the counter confirms the exact payable amount, so no invoice ever arrives carrying a number the desk has not already spoken.

6. When a deal actually binds both sides

A deal forms only when the counter sends its written acceptance, which crosses to you by the same channel you used to order. Until that acceptance arrives either side may step away without penalty, because a price said aloud is a quote, not a sealed contract, and the counter keeps that line clear to protect both buyer and seller.

Once accepted, the deal is binding, and changes to the order after acceptance need the written agreement of the other side. A buyer who quietly adds lines after acceptance cannot insist on the original delivery window for the additions, just as the counter cannot unilaterally move a price after the deal is sealed.

7. Payment and settlement

For casual orders and walk in purchases payment is due before the goods leave the counter unless a trade credit line has been approved. Rentals are settled on the hire terms agreed at booking, usually a deposit plus the hire charge, with the balance settled when the equipment returns.

For trade accounts, settlement follows the invoice terms written on the statement, which may offer a net period with a discount for prompt payment. Late settlement may attract the interest described on the trade account schedule, and an overdue account may pause further releases until the ledger is brought current. The counter states these consequences up front so no buyer meets them as a surprise.

8. Invoices and trade credit

The counter issues an invoice for every completed order, and that document carries the line details, the quantity, the unit and total price, the settlement date and the order reference. A buyer should check an invoice against the delivery note on the day it arrives because the window to query a simple error is short and the counter values a fast, clean reconciliation.

Trade credit is a working facility, not a right. It is granted against a completed application and it may be reviewed at the end of each period. The counter shares its credit decision openly and gives a buyer the chance to correct a genuine error rather than being cut off without warning for an honest bookkeeping slip.

9. Delivery of goods

Goods leave the counter by the delivery method named on the order, which may be a counter collection, a courier run within Hong Kong or an onward forward. The counter names a delivery window at acceptance and uses reasonable effort to hold that window, but it cannot be held liable for a delay that is outside its control, such as a port stoppage or a courier failure.

The buyer, or the buyer nominated receiver, should count the parcels on arrival and note any sign of damage on the courier record before signing. A short or damaged delivery reported on the same working day as receipt is corrected quickly by the counter; a report made weeks later is far harder to resolve honestly for either side.

10. When risk and title move

Risk in the goods, which means the duty to insure and care for them, passes to the buyer at the moment the goods are handed to the delivery point named on the order, whether that is a counter collection or a courier handover. Title, which means legal ownership, passes only when the counter has received full payment for the line in question.

until title passes the buyer holds the goods on the counter trust and must keep them separate and identifiable, and must not use them as security for another loan. This rule protects an unpaid supplier and is a normal clause in wholesale trading. Once payment clears, title moves to you in full and the counter holds no further claim over the goods.

11. Warranty on new goods

Every new power tool sold by the counter is covered by the maker warranty that applies to the brand and the market, plus the counter promise that the goods are free from defect at the point of sale. Battery packs carry the warranty period set by the maker for that cell chemistry, which is often shorter than the warranty on the tool body.

Within the warranty the counter arranges the repair or replacement through the maker route and keeps the buyer informed at each step. The warranty does not cover fair wear, damage from misuse, operation outside the maker rating, effort to a unit that has been opened by an unapproved repairer, or wear parts such as brushes and blades which are consumables by their nature.

12. Faulty items and refunds

If an item is faulty on delivery the buyer should tell the counter within a short working window so the matter can be set right under the maker warranty or by replacement or refund at the counter option. A refund for a faulty item follows the original payment method and is made once the returned goods are received and checked.

Where an item is not faulty but the buyer has simply changed a mind, a refund is not automatic and any acceptance depends on the item being in a resalable unopened condition and being returned within the returns window. Restocking may apply in that voluntary situation, and the counter explains that charge at the time so there is no mystery at the bank account.

13. Returns and restocking

Returned goods must be in the condition the counter can describe honestly: complete with original packing, undamaged and in a resalable state unless the defect caused the return. The buyer is responsible for the cost and the safe condition of the goods on the way back to the counter until the desk confirms receipt.

Special order goods, custom branded items, open battery chemistry and parts that have been cut to length are normally not returnable because they cannot be cleanly resold. The counter says this before such an order is placed rather than after, so the rare non-returnable choice is always an informed one.

14. Repairs and the bench service

When you hand a tool over for a repair you grant authority for the counter to diagnose and, with your acceptance, to carry out the work needed to return the tool to sound operation. Every repair begins with a diagnosis and a bench number, and work that will cost beyond an agreed approval point is never started without your say so.

Quoted repair time reflects the parts available and the bench load on the day of the booking. Repairs are bench tested before hand back, and the replaced parts and a test note accompany the return. Repaired tools are covered by the counter repair warranty from the hand back date; that warranty does not cover misuse after collection. At a rental hire, the hire rate for prompt bench return values a booking cleared quickly over a long booking parked.

15. Spare parts supply rules

Spare parts are sold against the exact model and generation of the tool they will fit, so the buyer should quote the model number stamped on the tool rather than a vague description. A part that fits several models is matched on the serial and parts list supplied by the maker.

Geniune parts and quality equivalent parts are both available and are priced and labelled differently. The counter makes no claim that an equivalent part is maker approved where that is not true, and a buyer choosing an equivalent part for a warranty or a safety critical application should confirm the fit and the rating against the tool manual before fitting it.

16. Site equipment rentals

Rental equipment is supplied inspected, cleaned and bench checked before it leaves the counter, and it returns on the set day and hour written on the rental ticket. A late return runs on the published follow on rate, and a machine returned early earns no refund because the slot was reserved for you rather than for another job.

The customer is responsible for the equipment from hand out to hand back and for damage beyond fair wear. Damage is inspected at the desk in the customer presence and priced against the agreed damage schedule. Rental machines are used only by competent operators and only for the purpose the maker intended, and hiring conditions such as a clean floor or a dry site are stated on the ticket when they matter.

17. Dealer programme terms

A dealer carries a stocking position with the counter so that their own shelf stays honest for the end customer. The dealer programme sets the margin scale, the replenishment rhythm and the settlement cycle, all agreed in writing at the start of each period.

Dealer prices are for the dealer resale channel only and must not appear in a directly competing retail space at a loss that damages the market. The counter may audit a dealer position to keep the programme fair for every member, and it closes a member account where a dealer misuses trade pricing or sells outside the agreed territory without a remedy first offered.

18. Trade accounts and buyers

A trade account is opened on an application that confirms the trading identity, the nominated contact and the way the account will settle. Account holders keep their passwords and log in details private, and any order placed under those details is treated as authorised until the holder reports a loss of control.

The person who opens the account stands behind the business details given. Where the account is a company account, the applicant confirms they carry the authority to bind the company. The counter keeps the trade account file current and may ask the holder to refresh a detail such as an address or a contact name as a matter of good housekeeping.

19. Labels, brands and maker marks

JPOWER, the word JPOWER Trade Counter, and the device of the counter desk are used by J POWER TRADING LIMITED as its trading identity on this site. The brand names, logo marks and model names of the tool makers remain the property of their own owners and appear here only to describe the goods the counter supplies.

Nothing on this site gives you a licence to copy its design, to reuse its copy or to operate a misleading look alike that suggests the counter stands behind a service it does not run. If you would like to describe the counter in your own material, keep it accurate and plain rather than copying this page as your own.

20. Using this website fairly

You may browse the entire public site and copy reasonable bits for a private working note, but you may not scrape the whole catalogue wholesale, place automated bulk enquiries that overload the counter, disguise your traffic to bypass a notice, or use the contact form to send unsolicited marketing to the counter. The desk is busy enough without a machine hammering it.

The counter may block a source that abuses the site or that repeatedly seeks to gain access to parts of the system it does not own. Fair use keeps the public pages open, fast and free for the genuine trade visitor, which is the whole reason the site stays light on locks and log in walls.

21. Content and accuracy

The counter makes reasonable effort to keep the pictures, descriptions and prices on the services pages accurate, but a written summary cannot replace a hands on check of a live unit. Where a detail matters, such as an exact model specification, ask the desk before ordering rather than relying on the summary alone.

Pictures show representative units and finishes may shift between production runs. The counter corrects an error in a public description as soon as it is drawn to the desk attention, and where such an error has led a buyer clearly astray the order can be adjusted or refunded at the counter option so no one carries a mistake alone.

22. How far the liability reaches

Nothing in these terms limits a liability that the law allows no trader to limit, including liability for loss caused by fraud or by a breach that the applicable rules make impossible to exclude. Outside that protected ground, the counter total responsibility for a single matter, whether in contract or otherwise, is capped at the value of the goods or services that gave rise to the claim.

The counter is not liable for indirect loss such as loss of profit, loss of a contract or downtime on a site that follows from a delay or a defect, because no supplier can fairly answer for the entire earning life of a buyer downstream. Site teams that rely on a tool for a deadline should keep the natural spare that every working fleet already carries.

23. Indemnity responsibilities by you

You agree to keep the counter and its staff free from loss that is caused by your own misuse: running gear beyond its rating, fitting a part to the wrong model, returning damaged hire without telling the desk, or using the website to attack the system. In those cases you stand behind the consequence you set in motion.

This clause does not ask you to indemnify the counter for the counter own mistakes, and it never shifts the supplier duty of care onto the buyer. It is a balanced guard that keeps a site owner, a renter or a returns misuse from off-loading its own carelessness onto the desk that provided the honest tool.

24. Cancellation and withdrawals

Before the counter accepts an order either side may cancel freely. After acceptance a buyer may still ask to cancel, and the counter aims to oblige where the goods have not been prepared; in that situation a small handling charge may apply where work has already started on the order.

For clear trade buyers, cancellations after the goods have been picked, boxed or dispatched are treated under the returns rule, which means the goods must come back in the honest condition described in section 13 of these terms. Rental bookings cancelled after a machine has been prepared and reserved follow the booking notice rule on the ticket.

25. Unavoidable circumstances

Neither side is liable for a delay or a failure caused by events no reasonable business can control, such as a general port strike, a customs hold, a power cut, a severe weather closure or an epidemic restriction. When such an event strikes, the affected side tells the other as soon as it can and does its reasonable best to work around the pause.

If the pause stretches so long that the deal no longer makes sense for either side, the parties may unwind the affected order fairly: money paid for goods not yet delivered is returned or offered as credit, and each side takes back its own property without penalty. This clause stops blame and keeps both sides whole through trouble that belongs to neither.

26. Changing these terms of service

The counter may revise these terms as the services, the delivery network or the applicable law move on. A revision that merely polishes wording updates this page directly; a revision that changes a genuine obligation is flagged to active account holders in writing before the new version applies to their next order.

The version shown here on the day you place an order is the version that rules that order, which protects you from a change announced after your deal was sealed. If you do not agree to a revised term for a future order you can simply trade on the version you already accepted until the change becomes unavoidable.

27. Ending a relationship with the counter

An open trade account or a dealer position can be ended by either side on written notice, normally with effect from the end of the current settlement period. Ending the account does not clear money already due, and sums owed remain payable under the same invoice terms that ran before the end.

Upon ending, the counter returns the standard asset such as any rental gear in its hands, settles any agreed credit and closes the ledger. Any obligations that naturally survive the deal, such as warranty cover and confidentially of either side, continue to run for as long as they were meant to run rather than folding with the account.

28. Governing law, disputes and contact details

These terms and every order entered with the counter are governed by the laws of Hong Kong as applied in the courts of Hong Kong. A dispute is best settled at the desk first, and the counter makes a genuine first attempt to resolve any difference directly and quickly before either side escalates the matter legally.

should a dispute need to go further, the parties first seek an agreed resolution and then the matter falls within the jurisdiction of the Hong Kong courts. Questions about these terms or any order should be put to the company at the details below.

Where to direct a question

J POWER TRADING LIMITED

Rm 714 7/F BLK B HONG KONG INDL CTR, 489-491 CASTLE PEAK RD, Lai Chi Kok, Hong Kong (HK)

Email: care@jpowertrade.buzz

Telephone: +14844631585

Website built by JPowerTrade and operated by J POWER TRADING LIMITED.

—·— End of Terms of Service